Troubleshooting

Missing/Incorrect immunization history

• Report & document vaccinations received outside of BC
• A client's Health Gateway shows missing or incorrect history
• A client's previous vaccinations are not appearing in their Immunization History

ImmsBC pop-ups (error messages)

• Back-dating Consent: overlapping date error
• CIR warning - duplicate vaccination record
• WORKAROUND for GLITCH - Save Administration & Record Another Vaccine
• “Data Match Unsuccessful” During Client Registration

Client Demographics

• Demographic Updates - Service BC & MSP
• A client's demographics in ImmsBC differs from their official ID
• Clients with No Fixed Address
• Acceptable forms of identification (ID)

Special Scenarios

• Cannot find the provider's name when charting!
• Summary of Common Issues & Suggested Solutions
• Charting in ImmsBC when the immunizer is unknown
• CEV Dose 3

Account Management & Roles

• Checking someone's assigned role in ImmsBC
• Edit a User’s (Display) Name or Designation - Only for Admin

Other

• Note to BC Pharmacy Users
• How and when should I Suspend Communications?
• Lot Number Does Not Show Up For Clinic
• Calendar - display issue
• Reason for Immunization - Definitions