If the Sex field was not filled in during initial registration or PHN verification, the user who is completing the check-in process will be prompted to add this information.
1) On the left hand sidebar, click the Edit pencil. Locate the Sex field and select the appropriate option from the dropdown menu. Refer to the client's ID (e.g. BC Services Card or passport).
2) Click Save & Verify PHN after editing.
If the client is seeking to change their gender designation on their official government-issued ID, please refer to the BC Gov't website for MSP management.