This article contains Data Remediation workflows to correct errors made on the same day, or in the past. Updates to a client's profile, vaccine dose, or other immunization-related information can be made through their profile.
Navigate to the client's Person Account
1. In the global search bar, search for the client's PHN or full name.
2. Select the client's name under the resulting Profiles to view their Person Account.
Client Details
> Demographics
Please refer to the Client Demographics Help File for more details.
a. If the client’s information is EMPI Verified --> First Name, Last Name, Birthdate, Sex, Personal Health Number cannot be updated. EMPI verified means that the client’s details match the Ministry of Health system and therefore further edits are not allowed.
b. If the client’s information is EMPI Unverified --> First Name, Last Name, Birthdate, Sex, PHN can be updated to match the client's BC Services Card.
1. Click on the pencil icon next to the field that you wish to change.
2. Click Verify PHN.
If the EMPI-supplied demographic information is incorrect, direct the client to contact Service BC.
> Contact Information
- Click on the pencil icon to unlock the box for editing.
- Click Save when remediation has been completed.
Immunization History
To correct vaccine records that were submitted through ImmsBC, locate the immunization record # corresponding to the date of immunization.
1. Select the Related tab and locate the immunization record that corresponds to the date of immunization. Select the desired immunization record (a series of numbers).
2. Confirm that you have opened the Immunization Record for the correct person, and select Edit (top right corner) to make the necessary changes.
Fields that can be edited include: provider's name, lot #, dosage, site, route, reason for immunization.
3. Scroll up to the very top of the form and enter a Revision Reason under Client Details.
4. When all revisions are complete, select Save in the bottom right corner.
NOTE: There are certain fields that cannot be changed by users. The following types of errors will require remediation by your health authority's support team.
- Incorrect Date of Administration
- Incorrect Agent
(e.g. submitted COVID-19 mRNA, but the client actually received Influenza-Inactivated) - Incorrect Clinic Location (with the exception of CIR entries)
-
Entire record was accidentally submitted (entered in error)
(e.g. charted on incorrect profile, client actually deferred/declined, etc.)
Remediate Comments Entered in Error
Currently, users are unable to delete comments, even if they were entered on the incorrect Person Account.
Users may clarify or correct their previous comment by authoring a new (subsequent) comment, for example:
- The comment created on Date (YYYY-MMM-DD), Time was entered in error onto the client's record.
- Correction to the comment created on Date (YYYY-MMM-DD), Time - the client received 2 previous doses of Sinovac, not Sinopharm as originally noted.
Note: Users should only attempt to clarify comments authored by themselves.