Troubleshooting: Errors when entering Consent

With the new consent module in ImmsBC, there are minimal changes that can made by end-users after consent is submitted.

Your local system support (Data Remediation) team can assist with fixes.

Let us know the following:

• ImmsBC profile # or other identifiers (e.g. PHN)
• Consent record # and agent
• Which part(s) of the consent needs to be modified or corrected
• If applicable: what is the correct information to be added?

Scenarios that can be corrected by Users

Error type	Action
Consent was entered with the incorrect date	See support article for details on end-dating and adding a new consent with the correct date
Consent was entered for the wrong agent	Set the consent to expire at end-of-day, and email Data Remediation team for deletion.

Scenarios requiring Data Remediation support

Error type	Action
Consent was entered onto the wrong client's profile	Email Data Remediation team for deletion
Consent was entered with the incorrect response (e.g. "Refuse" instead of "Grant")
Consent was entered with incorrect consent provider (e.g. "client" when it should have been "parent/guardian" XYZ)	Email Data Remediation team to make the correction
Consent record has the incorrect name of the person obtaining consent (i.e. wrong clinician)